PostHog / PostHog/posthog

Web analytics conversion sometimes don't show in the overview query

Open
#26,428 0 comments 0 reactions 0 assignees View on GitHub

A pull request for this has already been merged.

  • #26441 by @robbie-c — merged
bug team/web-analytics
Dominant language
Python
Stars
39.9k
Forks
3.4k
Avg merge
7h 27m
Merged PRs (30d)
222

Description

Bug Description

Bug description

The overview query can sometimes show 0 unique and total conversions, but the graph below shows conversions. These 2 queries should match

This was reported here https://posthoghelp.zendesk.com/agent/tickets/21134 (moved to PostHog: https://us.posthog.com/project/2/support/tickets/23870)

How to reproduce

This doesn't seem to affect the posthog org, but it has affected some customers with these steps to reproduce:

  1. Open web analytics
  2. Add a conversion goals
  3. Observe that total and unique conversions are zero

Additional context

Debug info
- [ ] PostHog Cloud, Debug information: [please copy/paste from https://us.posthog.com/settings/project-details#variables or https://eu.posthog.com/settings/project-details#variables]
- [ ] PostHog Hobby self-hosted with `docker compose`, version/commit: [please provide]
- [ ] PostHog self-hosted with Kubernetes (deprecated, see [`Sunsetting Kubernetes support`](https://posthog.com/blog/sunsetting-helm-support-posthog)), version/commit: [please provide]

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

The issue names no files or tests; start by tracing the web analytics overview query and the graph query from the reproduction steps. Compare their conversion results and verify that total and unique conversions match after adding a conversion goal.

Written by the indexing model from the issue text.

Assessment

Domain
analytics, web-dev
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.