[APP]

**Name of app / service**

ITOC360 — an alert routing and on-call / incident management platform (in the same category as PagerDuty and Opsgenie). It ingests alerts from monitoring, observability, CI/CD, and security tools, correlates them into incidents, and routes them to on-call responders via escalation policies, schedules, and multi-channel notifications.

Website: https://itoc360.com
Docs: https://docs.itoc360.com

**Link to developer documentation**

https://docs.itoc360.com/integrations/inbound-integrations

ITOC360 receives alerts over a standard webhook (POST/JSON) to an events endpoint, authenticated with a per-source token passed as a query parameter (`?token=xxx`).

**Is lack of support preventing you from moving forward, or do you have a workaround?**

I've already written and opened a component PR (#21258) to add an ITOC360 "Send Alert" action, but it's blocked because the app isn't registered in the Pipedream registry yet. Registering ITOC360 as an app would unblock the PR. Today users would have to wire this up through the generic HTTP action; a native ITOC360 app makes it a first-class integration.

**Are there specific actions or triggers you'd like to see for this app?**

- Action: Send Alert (open an alert/incident in ITOC360)
- Action: Resolve Alert (resolve an existing alert)

These are already implemented in PR #21258. Triggers can follow later once ITOC360 exposes outbound events.