[APP] New mcp server: Pylon

**Name of app / service**
Pylon

**Link to developer documentation**
https://docs.usepylon.com/pylon-docs/developer/api

**Is lack of support preventing you from moving forward, or do you have a workaround?**
I don't have a workaround at the moment. I would like to handle support tickets directly through an MCP server integration. Specifically, I want to be able to retrieve, manage, and respond to customer inquiries within my LLM-based workflow to improve response times and operational efficiency.

**Are there specific actions or triggers you'd like to see for this app? Please let us know here or use the Action and Trigger issue templates to open requests for each!**

Proposed Triggers:
- New Ticket Created: Fires when a new customer ticket is opened.
- New Message Received: Fires when a customer or agent adds a message to an existing ticket.
- Ticket Status Updated: Fires when a ticket is moved to a different state (e.g., Open to Resolved).

Proposed Actions:
- List Tickets: Retrieve a list of recent tickets with filtering options (status, assignee).
- Get Ticket Details: Fetch full conversation history and metadata for a specific ticket.
- Create Ticket: Open a new ticket on behalf of a user or system.
- Send Message/Reply: Post a new response to an existing ticket thread.
- Update Ticket Status: Manually change the status or priority of a ticket.
- Search Customers: Look up customer profiles or contact information within Pylon.

Thanks in advance!