Genesys

### App
Genesys
https://developer.genesys.cloud/devapps/api-explorer

### Sources
- conversation.created
- conversation.updated
- message.sent
- message.typing (agent side)
- inbound.event (user typing/message)
- inbound.message (user → agent)
- inbound.receipt (delivery/failure)
- user.created
- user.updated
- knowledge.base.created
- knowledge.base.updated

### Actions
- Fetch conversations → /api/v2/conversations
- Fetch conversation by ID → /api/v2/conversations/{conversationId}

- Send message → /api/v2/conversations/chats/{conversationId}/communications/{communicationId}/messages
- Send agent typing indicator → /api/v2/conversations/messages/{conversationId}/communications/{communicationId}/typing

- Inbound open event → /api/v2/conversations/messages/{integrationId}/inbound/open/event
- Inbound open message → /api/v2/conversations/messages/{integrationId}/inbound/open/message
- Inbound open receipt → /api/v2/conversations/messages/{integrationId}/inbound/open/receipt

- Create user → /api/v2/users
- Update user → /api/v2/users/{userId}
- Fetch users → /api/v2/users

- Create knowledge article → /api/v2/contentmanagement/knowledgebases/{kbId}/versions/{versionId}/documents
- Update knowledge article → /api/v2/contentmanagement/knowledgebases/{kbId}/versions/{versionId}/documents/{documentId}
- Fetch knowledge articles → /api/v2/contentmanagement/knowledgebases/{kbId}/versions/{versionId}/document