PipedreamHQ / PipedreamHQ/pipedream
[Components] neetodesk
- Dominant language
- JavaScript
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Description
# neetodesk
## URLs
- https://apidocs.neetodesk.com/apis#tag/tickets/GET/public/tickets
## Webhook Sources
### new-ticket-instant
#### Description
Emit new event when a new support ticket is created in NeetoDesk. Requires selecting the relevant inbox or department to monitor.
### new-reply-instant
#### Description
Emit new event when a new reply is posted on an existing ticket. Useful for triggering follow-up actions or status transitions.
### new-customer-instant
#### Description
Emit new event when a new customer is added to NeetoDesk. Can be used to trigger welcome workflows or CRM syncs.
## Actions
### create-ticket
#### Description
Create a new support ticket in NeetoDesk. Requires customer email, subject, and message content. Optional fields include priority, tags, and department.
### add-reply-to-ticket
#### Description
Add a reply to an existing NeetoDesk ticket. Requires ticket ID and reply message. Optional fields include attachment URLs and internal note flag.
### update-ticket-status
#### Description
Update the status of an existing ticket in NeetoDesk. Requires the ticket ID and new status (e.g., open, pending, resolved, closed).
Contributor guide
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