PipedreamHQ / PipedreamHQ/pipedream
[Components] helpdesk
- Dominant language
- JavaScript
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Description
# helpdesk
## URLs
- https://api.helpdesk.com/docs?_gl=1*75leu9*_gcl_au*NzEzNjQ1OTgxLjE3NDI1MTI5NDI.#section/Introduction
## Webhook Sources
### new-ticket-instant
#### Description
Emit new event when a new ticket is created in the helpdesk. Users can filter by ticket status, priority, or assigned team member.
### new-ticket-reply-instant
#### Description
Emit new event when a reply is added to an existing ticket. Users can filter by ticket ID or assignee.
### ticket-status-changed-instant
#### Description
Emit new event when a ticket's status changes (e.g., Open, Pending, Resolved). Users can filter by specific status changes.
## Actions
### create-ticket
#### Description
Create a new support ticket with a subject, description, requester information, priority, and optional tags.
### add-ticket-reply
#### Description
Add a reply to an existing ticket. Requires ticket ID and reply content. Optionally, specify whether the reply is public or internal.
### update-ticket-status
#### Description
Update the status of an existing ticket. Requires ticket ID and new status (e.g., Open, Pending, Resolved).
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