NetAppDocs / NetAppDocs/ontap

Clarify behavior for unreachable KMIP server vs onboard key manager keys unavailable

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@netapp-andreajost is already working on this.

Since Sep 15, 2026.

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Description

Page URL

https://docs.netapp.com/us-en/ontap/encryption-at-rest/key-management-servers-not-reachable-boot-concept.html

Page title

What happens when key management servers are not reachable during the ONTAP boot process

Summary

Page has conflicting statements:
"The storage system attempts to contact the specified key management servers for up to three hours. If the storage system cannot reach any of them after that time, the boot process stops and the storage system halts."

"If the storage system is configured to automatically reboot in case of a panic, it enters a boot loop which results in continuous failed authentication attempts on the SEDs."

Please break out into two sections to clarify -

  1. Behavior for unreachable KMIP server
  2. Onboard key manager keys unavailable
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