NVIDIAGameWorks / NVIDIAGameWorks/rtx-remix

[Runtime Bug]: Hanging White Screen on Launch Proceeded by Crash to Desktop - Star Wars Empire at War (2006)

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Description

Describe the bug

Game hangs at white screen then crashes upon launch of the 64bit version of Star Wars Empire at War - Forces of Corruption (2006, 9XC).

Experienced on remix-1.0.0 and dxvk-remix-d4a7c8a-745-release.

I have attached two dxvk logs, one with mods enabled and one without mods + fresh rtx-remix folder. These logs are from using the latest builds linked above, not from using 1.0.0. You may notice the modded dxvk log mentioning canyon_diffuse.a.rtex.dds as too large, the experienced crashes have been present before said texture was added. Would not consider said texture a cause of the crashes.

Launch crashes have been observed since some of the first builds following the remix-0.6.0 release, I cannot track to a specific build however the crashes began. With remix-0.6.0 and any builds before said release, the 64 bit of this title did launch. See issue 512's attached log for an example of the title launching properly.

Please also see the very old issues 73 and 74 which had reported the game hanging at a white screen and crashing soon after, identical to the behavior now.

NOTE: Upon launching the 32 bit version of this game, the title+remix launches without issue. To access the 32-bit version of Steam, select the option from the Betas tab pictured below.

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How do you reproduce the bug?
  1. Install Steam version of Star Wars Empire at War - Forces of Corruption (2009, 9XC). (64 bit installs by default)
  2. Install either Remix 1.0.0 or dxvk-remix-d4a7c8a-745-release into Star Wars Empire at War\corruption folder. (Do not install bridge)
  3. Place attached dxvk and rtx confs into Star Wars Empire at War\corruption folder.
  4. Launch the title from Steam (choosing Force of Corruption)

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What is the expected behavior?

The game with hang on a solid white screen upon launch, crashing 10-15 seconds later.

Version

f0c6e48

Logs

remix-dxvk-with_mods.log

remix-dxvk-no_mods.log

dxvk.conf.txt (Changed to .txt to allow upload to Git)

rtx.conf.txt (Changed to .txt to allow upload to Git)

Crash dumps

The game is NOT producing .dmp files upon crash.

Media

Pictures below of the screen hanging and program not responding via task manager.

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Contributor guide

No contributing guide indexed for this repository

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the 64-bit launch using the attached dxvk.conf.txt and rtx.conf.txt, then compare remix-dxvk-with_mods.log with remix-dxvk-no_mods.log. Compare the behavior with the 32-bit version and the older launching example in issue 512. Done means the 64-bit title launches without hanging at a white screen or crashing.

Written by the indexing model from the issue text.

Assessment

Domain
game-dev
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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