MicrosoftEdge / MicrosoftEdge/WebView2Feedback

[Problem/Bug]: Windows Explorer's Quick View stops working after previewing a PDF file with the Preview Pane

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#4,600 4 comments 0 reactions 1 assignee View on GitHub

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Description

What happened?

After previewing a PDF file, when trying to access Quick Access, a loading bar shows up at the top and none of the Quick Access items are listed. After this Explorer starts behaving funky, like we can't open some files, we can't rename some files, we can rename some files but we can't see the new names until we right click -> Refresh. Our PDF software was updated 3 weeks ago, but this issue just came up on May 28th, when MSEdgeWebView2.exe was automatically updated to version 125.0.2535.67.

Importance

Blocking. My app's basic functions are not working due to this issue.

Runtime Channel

Stable release (WebView2 Runtime)

Runtime Version

125.0.2535.67

SDK Version

No response

Framework

----Please select----

Operating System

Windows Server

OS Version

Server 2016

Repro steps

Restarting Windows Explorer brings thing back to normal, but to brake things we just need to enable the Preview Pane in Windows Explorer if it's not already enabled, then previewing a PDF file (not a word document or an excel document, specifically a PDF file), then after the file preview is displayed in the Preview Pane, then we just need to try to access Quick Access in Windows Explorer.

On some of our computers we don't even have Microsoft Edge installed, so we'll probably just be uninstalling MSEdgeWebView2.exe

One more thing, this only seems to be happening with users that have redirected documents. I tried to reproduce the problem with a domain user that does not have redirected documents (vs a domain user with redirected documents) but I was not able to reproduce the problem.

Screenshot 2024-05-29 at 4 12 31 PM

Repros in Edge Browser

No, issue does not reproduce in the corresponding Edge version

Regression

No, this never worked

Last working version (if regression)

124.0.2478.80

AB#51682184

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Assessment

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