MetaMask / MetaMask/metamask-mobile

Open "Get Help" on default browser

Open
#2,577 0 comments 0 reactions 0 assignees View on GitHub
community feature-request
Dominant language
TypeScript
Stars
3k
Forks
1.7k
Avg merge
1d 14h
Merged PRs (30d)
669

Description

**Describe the usability problem**
Under the hamburger icon, Get Help currently opens in-app. This makes it very difficult for a user to submit the required information (address, txid, state logs, etc.) as they have to close the form to gather each.

**Expected behavior**
Ideally, when clicking Get Help, the support site will open on the user's default browser, so they can easily switch between apps to copy/paste address, txid, and to download/upload their state logs when needed.

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_filled out after submission_

**User impact | Usage frequency | Feasibility scores**
_How important is this to the user, what the user wants to accomplish | Daily, weekly, monthly | Small, medium, large_

Contributor guide

Open the contributing guide

Research direction

Start at the hamburger menu's Get Help action and trace how it currently opens the support site in-app. Change the action so the support site opens in the user's default browser, then verify that users can switch apps and copy or upload the required information.

Written by the indexing model from the issue text.

Assessment

Tech stack
react-native, typescript
Domain
mobile
Issue type
Feature
Difficulty
2/5
Estimated time
1-3 hours
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
45/100

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