MetaMask / MetaMask/metamask-extension

[Bug]: Message "Send us a bug report" leads to not helpful url

Open
#15,441 5 comments 0 reactions 0 assignees View on GitHub
CS-reported CS-tracking type-enhancement
Dominant language
TypeScript
Stars
13.2k
Forks
5.6k
Avg merge
2d 5h
Merged PRs (30d)
451

Description

### Describe the bug

Metamask fails to start. Message is "Metamask has trouble starting ... Or send us a bug report". The "bug report" is a link that leads to https://metamask.zendesk.com/hc/en-us . In my opinion, this is not helpful. The link should directly lead to a form for creating a support ticket.

### Steps to reproduce

1. When metamask fails to start, click on link "bug report" in error message.

### Error messages or log output

_No response_

### Version

10.18.1

### Build type

_No response_

### Browser

Firefox

### Operating system

Linux

### Hardware wallet

_No response_

### Additional context

_No response_

Contributor guide

Open the contributing guide

Research direction

Search the startup failure message for the “send us a bug report” link and inspect where its current Zendesk destination is configured. Update the destination to the intended support-ticket form, then reproduce the startup failure in Firefox and confirm the link opens ticket creation directly.

Written by the indexing model from the issue text.

Assessment

Tech stack
typescript
Domain
frontend
Issue type
Bug
Difficulty
2/5
Estimated time
1-3 hours
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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