Enatega Customer App: When user tries to update the Enatega customer app from play store while having the older enatega version in android, the app is not getting updated

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Describe the bug
When user tries to update the Enatega customer app from play store while having the older enatega version in android, the app is not getting updated
To Reproduce
Steps to reproduce the behavior:

Go to 'Enatega Customer'
Update Popup will show and click on update button
System will redirect to the play store
install the app and there will be an error

Expected behavior
A clear and concise description of what you expected to happen.

Desktop (please complete the following information):

OS: [e.g. iOS]
Browser [e.g. chrome, safari]
Version [e.g. 22]

Smartphone (please complete the following information):

Device: [e.g. infinix hot 50]
OS: [e.g. iOS8.1]
Browser [e.g. stock browser, safari]
Version [e.g. 22]

Additional context
Add any other context about the problem here.

Start by reproducing the update flow in Enatega Customer: use an older Android version, open the update prompt, follow the Play Store redirect, and record the installation error. The issue does not name a source file, test, device, OS version, or target release, so the affected update path and a successful installation still need to be identified.

Written by the indexing model from the issue text.