建立属于你的智能客服 | 洞见
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## 建立属于你的智能客服 | 洞见
本文首发于Git C hat，原作者王晓雷，经作者同意授权转发。转载请联系作者或GitChat。 背景 很多人问，对话式交互系统就是语音交互么？当然不是。语音交互本身真的算不上新概念，大家可能都给银行打过电话，“普通话服务请按1，英文服务请按2……返回上一层请按0”…
December 21, 2017 at 09:26PM
via Instapaper https://mp.weixin.qq.com/s/8fwytlR8r5KqeXyE6EpVMA
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