IntersectMBO / IntersectMBO/intersect-steering-documentation

KYC Issue - Sheldon Hunt

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Description

Sheldon reported issues with KYC, here is the email I received
I'm hitting a bit of a wall when it comes to verifying my ID on the various platforms Intersect uses for KYC. See below the error I got (and have now locked myself into):
Screenshot 2026-09-14 at 5.13.22 pm.png

I also tried Socious as well, and it takes me in loops even after being verified.

This is all tied to my membership which is under my personal email: [hunt.sheldon@gmail.com](mailto:hunt.sheldon@gmail.com)

Image

Contributor guide

Open the contributing guide

Research direction

Start with the reported screenshot and the KYC flows for the Intersect platforms and Socious described in the issue. Identify which platform produces the verification error or loop, confirm whether the membership email is affected across both services, and document a confirmed owner and reproducible resolution path before implementation.

Written by the indexing model from the issue text.

Assessment

Domain
authentication
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Active
Clarity
Needs clarification
Newbie friendliness
25/100

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