Feature Enhancement - File Upload Support for Tickets

Currently, the ticketing system does not support file uploads such as photos or videos to help better explain and illustrate the reported issues. Adding file upload functionality would significantly enhance the user experience by allowing users to attach relevant media files, providing clearer context to issues. For instance, photos or videos of bugs, technical problems, or system failures can aid support teams in understanding and addressing tickets faster and more accurately.

Start by mapping the existing ticket creation and display entry points in the NextJS application, then trace how ticket data is stored and submitted. The issue provides no file, test, or storage guidance, so clarify supported media, size limits, storage, and access rules before implementation. Done should mean users can attach and view relevant photos or videos on tickets.

Written by the indexing model from the issue text.