GitbookIO / GitbookIO/gitbook

Bug - Unexpected Error please contact support

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#4,032 0 comments 0 reactions 0 assignees View on GitHub

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bug
Dominant language
TypeScript
Stars
29k
Forks
4k
Avg merge
1d 2h
Merged PRs (30d)
71

Description

Bug description

Please describe.
If this affects the front-end, screenshots would be of great help.

How to reproduce

  1. The account suddenly became inaccessible during normal login and editing, and previously created documents can no longer be opened. It says the organization is suspended.
  2. Error message: An unexpected error occurred / The organization has been suspended / Please contact support
Image
Image

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

The report names no files, tests, or entry points. Start by reproducing the login and document-opening flow for an organization reported as suspended, then trace the source of the displayed error; done requires a confirmed cause and a verified resolution for the affected account flow.

Written by the indexing model from the issue text.

Assessment

Tech stack
typescript
Domain
frontend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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