GSA / GSA/data.gov

Alter "feedback" option on data.gov

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Catalog enhancement
Dominant language
Python
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Forks
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Avg merge
4h 56m
Merged PRs (30d)
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Description

Come up with possibly alternate solution that does not link to Zendesk but also gives public chance to review our "Contact" page and send DataGovHelp@gsa.gov a note. Data.gov is only getting about 1 spam ticket per week in Zendesk and I would like to cease paying for that service. Our division of TTS is going to centralize management of Zendesk and I'd like to step away from that effort if we aren't using it to its full extent.

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I am not sure what the solution is but appreciate ideas! Please create other supporting tickets if necessary.

Contributor guide

Open the contributing guide

Research direction

No files, tests, or entry points are named. First identify where the “feedback” option and Contact page are implemented; done means the option no longer links to Zendesk and lets visitors review the Contact page and email DataGovHelp@gsa.gov.

Written by the indexing model from the issue text.

Assessment

Domain
frontend
Issue type
Feature
Difficulty
5/5
Estimated time
Over a week
Activity status
Quiet
Clarity
Needs clarification
Newbie friendliness
35/100

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