[Journey] Incident Resolvement

## Journey

This is a `user journey epic` and is not meant to be closed ever. It is a tracking epic that focuses on supporting and improving a user journey.

## Description

@dgatti0213 coined this journey `Capturing Machine Center Tribal Knowledge` [in slack](https://flowforgeworkspace.slack.com/archives/C09SD2Z5U0M/p1765302735536629).

From a user's perspective this comes down to:
- Streamline downtime documentation: Whenever an alarm occurs, the system prompts the operator to log the reason in natural language. The AI then automatically ties in the relevant timestamped data—like sensor readings and recent events—creating a comprehensive incident report. This makes it easy for operators to document issues thoroughly and ensures consistent, data-rich records for the maintenance team—enhancing both accountability and clarity.
- Remote expert troubleshooting: When an alarm is triggered, a maintenance expert receives a text alert and can reply with a simple query, like asking for the status of a specific sensor. The AI then instantly retrieves and reports the real-time data from that sensor, providing the expert with immediate insights. This allows knowledgeable personnel to remotely diagnose issues and guide on-site staff quickly and accurately, combining human expertise with AI-driven real-time data retrieval.

## Which customers would this be available to

None