Reduce FFC churn

### Epic

_No response_

### Description

**As a FlowFuse user**

**I want to receive special outreach if I am considering churning**

**So that I can receive the value of FlowFuse that I expected when I signed up**

At present, there are no mechanisms in place to predict churn, to introduce a reason to hesitate before churning, to engage with customers considering churning and offer help (like training or implementation assistance), etc.

This story is to improve that.

### Which customers would this be available to

None

### Acceptance Criteria

- [ ] criteria 1
- [ ] criteria 2
- [ ] criteria 3
- ...

### Have you provided an initial effort estimate for this issue?

I have provided an initial effort estimate