Help with WW and WC auto adjust

Hi,

I'm developing a tool for a local hospital, and when I use any of their study (anonymized sample: **removed**) the WW and WC starts with 204 and 127, respectively. But the volume doesn't appear (figure 1). I only render when I change the WW to a value between (0, 1] and WC with value 1 (figure 2).

(figure 1)

(figure 2)

I want to know if there is a way to solve this, or at least why this happen.

> ps1 : Other studies from internet works properly, only the studies from this hospitals has this issue

> ps2 : The hospital put all the info about the study in the data of the image (this broke the volume adding this white columns)

Thanks,
Murilo Schaefer