DFE-Digital / DFE-Digital/check-performance-data
[Bug] Zendesk tickets are mostly missing data in the "Reason for removal" field
Open
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bug
- Dominant language
- C#
- Stars
- 0
- Forks
- 1
- Avg merge
- 19h 21m
- Merged PRs (30d)
- 54
Description
When zendesk tickets get created, it looks like the Reason for removal field isn't being populated. Oddly, sometimes it is. It should be consistently populated.
Contributor guide
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First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
No file or test is named in the issue. Start by tracing Zendesk ticket creation and the mapping for the "Reason for removal" field, then reproduce cases where it is omitted; done means the field is consistently populated on created tickets.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- csharp
- Domain
- backend
- Issue type
- Bug
- Difficulty
- 3/5
- Estimated time
- 1-2 days
- Activity status
- Active
- Clarity
- Needs clarification
- Newbie friendliness
- 48/100