CyberSource / CyberSource/cybersource-rest-client-php

Issue with ApplePay & Amex on production

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Description

Hello,

On one of the projects we are working we are blocked on an issue where Amex ( American express ) cards are not going through with Live credentials ( it works with ApplePay sandbox and CyberSource sandbox ) but when we switched to live then we are hitting error

Invalid Request Data
Unsupported ECI type. e_commerce_indicator=AESK

I can confirm for Visa and Mastercard everything works but it is related only to AMEX

it sounds like CyberSource doesn't like the ECI parameter AESK ? but what ECI parameter is expected for AMEX ?

Please advice ?

in our code we have :

$processingInformation = new Ptsv2paymentsProcessingInformation([ 'commerceIndicator' => 'internet', 'paymentSolution' => '001' ]);

has commerceIndicator and paymentSolution needs to be different for AMEX ?

Many thanks
Sergiu

Contributor guide

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First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start with the Ptsv2paymentsProcessingInformation configuration shown in the issue and compare the production and sandbox request details for AMEX. Consult CyberSource’s production documentation for the AESK ECI error and confirm completion when live AMEX payments are accepted without Invalid Request Data.

Written by the indexing model from the issue text.

Assessment

Tech stack
php
Domain
payments
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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