Unable to run workflows, account locked.

### Custom Node Testing

- [ ] I have tried disabling custom nodes and the issue persists (see [how to disable custom nodes](https://docs.comfy.org/troubleshooting/custom-node-issues#step-1%3A-test-with-all-custom-nodes-disabled) if you need help)

### Your question

Hello,
I have already filed a billing request on Aug 6 but I still haven't gotten a reply to this day, so I decided to try sending message here also. I hope this is ok.
On July 30, my subscription renewal had failed because the VISA card did not have sufficient funds. With the card recharged, on July 31, I subscribed to the Creator plan again. I thought I was simply retrying the payment for my existing subscription.
Because I thought it would be the same(as renewing my subscription) if I just subscribed again.

I checked my email on Aug 10 morning and noticed a new subscription receipt so I went and checked my billing portal and saw two Creator subscriptions at $35/month, with different renewal dates. I didn't know that the original failed subscription is still present and would retry the payment.

I did not intentionally purchase two subscriptions. I thought I was simply completing the payment for my existing subscription. The most important thing is even with subscriptions, my ComfyUI workflows are still locked.

Could you please help me with the following:

Please restore / Activate my Comfy Cloud access.

Cancel the duplicate subscription and refund the extra $35 charge, and leave only one active Creator subscription.

Thank you.

Can you please help me with account locked issue at least?

### Logs

```powershell

```

### Other

_No response_

This is a billing and Comfy Cloud account-support request, not a repository change. No source files, tests, or entry points are identified; start with the existing billing request and account-support process. Done means access is restored, the duplicate subscription is canceled and refunded, and one subscription remains.

Written by the indexing model from the issue text.