Comfy-Org / Comfy-Org/ComfyUI

Billing] Creator Plan ($35) paid via Alipay not activated / Pending 48h

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Description

### Description
I paid $35 USD for the Creator Plan via Alipay on ComfyUI Cloud 2 days ago. The payment went through successfully on Alipay/Stripe, but my account status remains "Free" and the subscription was not activated.

*Note on Account Balance:* My account currently shows 1430 credits, which are leftover points from a **previous $10 top-up purchase**. The new $35 Creator Plan subscription credits and perks have NOT been applied at all.

I sent an email to support@comfy.org 48 hours ago, but have not received a response yet.

### Account & Payment Details
- **Account Email:** [feson8023@gmail.com]
- **Payment Method:** Alipay ($35 USD)
- **Date of Transaction:** [ July 22, 2026]
- **Order / Transaction ID:** 2026072223001492721406817976]

### Requested Action
Please help check the billing backend to either:
1. Manually activate the Creator Plan subscription for my account, OR
2. Issue a full refund back to my payment account.

Thank you!

Contributor guide

Open the contributing guide

Research direction

The report provides an account email, Alipay/Stripe payment details, and an order ID, but names no repository files, tests, or code entry points. Start by checking the billing backend and support process; the issue is done when the Creator Plan is activated or the payment is fully refunded.

Written by the indexing model from the issue text.

Assessment

Domain
payments
Issue type
Bug
Difficulty
5/5
Estimated time
Over a week
Activity status
Quiet
Clarity
Needs clarification
Newbie friendliness
15/100

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