Billing] Creator Plan ($35) paid via Alipay not activated / Pending 48h
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Description
### Description
I paid $35 USD for the Creator Plan via Alipay on ComfyUI Cloud 2 days ago. The payment went through successfully on Alipay/Stripe, but my account status remains "Free" and the subscription was not activated.
*Note on Account Balance:* My account currently shows 1430 credits, which are leftover points from a **previous $10 top-up purchase**. The new $35 Creator Plan subscription credits and perks have NOT been applied at all.
I sent an email to support@comfy.org 48 hours ago, but have not received a response yet.
### Account & Payment Details
- **Account Email:** [feson8023@gmail.com]
- **Payment Method:** Alipay ($35 USD)
- **Date of Transaction:** [ July 22, 2026]
- **Order / Transaction ID:** 2026072223001492721406817976]
### Requested Action
Please help check the billing backend to either:
1. Manually activate the Creator Plan subscription for my account, OR
2. Issue a full refund back to my payment account.
Thank you!
Contributor guide
Research direction
The report provides an account email, Alipay/Stripe payment details, and an order ID, but names no repository files, tests, or code entry points. Start by checking the billing backend and support process; the issue is done when the Creator Plan is activated or the payment is fully refunded.
Written by the indexing model from the issue text.
Assessment
- Domain
- payments
- Issue type
- Bug
- Difficulty
- 5/5
- Estimated time
- Over a week
- Activity status
- Quiet
- Clarity
- Needs clarification
- Newbie friendliness
- 15/100