Codeinwp / Codeinwp/otter-blocks

Form submissions don't appear in Mailchimp Inbox

Open
#1,967 0 comments 0 reactions 0 assignees View on GitHub

Nobody has claimed this yet.

bug customer report
Dominant language
JavaScript
Stars
198
Forks
36
Avg merge
3d 4h
Merged PRs (30d)
30

Description

Description

A user reported that he configured Mailchimp and SMTP2go for the Otter Forms. When he tries to test the service using the designated button, the email is sent to Mailchimp but not to the admin. On the live website, the email is sent to the admin and not to Mailchimp.

I was able to replicate his issue; however, the test email is not appearing in Mailchimp either in my case.

Ref: https://wordpress.org/support/topic/mailchimp-api-with-otter-blocks-contact-form/

Step-by-step reproduction instructions
  1. Add the form block
  2. Configure Mailchimp
  3. Configure an SMTP server (I used WP SMTP email)
  4. Paste the API key in the block settings
  5. Use the Test Service button in both the Marketing Integration tab and in Advanced from the editor and also check live
Screenshots, screen recording, code snippet or Help Scout ticket

https://www.loom.com/share/1ab3fcc5044e412e84dbb3545f4633d4?sid=87c9eef1-74a1-44cb-8dec-e8d25b3a2d0b

Environment info

No response

Is the issue you are reporting a regression

No

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start with the Otter Forms form block's Mailchimp integration and reproduce the issue using the Test Service button and a live submission, with SMTP configured. Trace the delivery behavior for both the Mailchimp and admin recipients; done means the intended routing is consistent in both test and live flows.

Written by the indexing model from the issue text.

Assessment

Tech stack
javascript
Domain
api, backend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.