CivicTechTO / CivicTechTO/tRacket-strategy-design
Review the 'Device is Down' Process & Notification Email
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communication
processes
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Description
Goal: review our process around reacting to devices going offline and the message that is automatically sent out when a registered device goes offline.
Message:
- What should be included?
- Wording, branding, etc.
Process:
- Link to troubleshooting documents for reconnecting/resetting the device? How can they reach out? Is there a support@tracket.info?
- What cadence should we have with follow-up emails? (at 30 mins - 1 day - 1 week?)
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