[Feature]: Add status indicator for tickets

### Problem to solve

Need to have an indicator to show what the status of a ticket is

### Desired outcome

indicator shows current status of the ticket

### Proposed solution

have a field for each ticket to store the status that can be updated by a technitian

### Alternatives considered

_No response_

### Additional context

_No response_

### Before submitting

- [x] I searched existing issues and did not find an equivalent request.

The issue names no files, tests, or entry points. Start by locating how tickets are represented and rendered, then confirm how a technician updates them; done means each ticket stores a current status, the indicator shows it, and technicians can update it.

Written by the indexing model from the issue text.