[Feature]: As a user, I might see issues I once had and found a way to solve it and try and help other users out, even if I am not a technician.

### Problem to solve

Imagine you're waiting for a reply from a technician or IT members to reply and help with your ticket. What if a user had a similar issue that hasn't been reported yet but they solved the issue themselves and would like to offer a solution.

### Desired outcome

I want users to be able to leave comments on other tickets for solutions they might have had to quickly help others.

### Proposed solution

Have a comment section for users only and where technicians can give a solution stamp and users can vote to what works for them or what's the best option. Users should be able to reply to tickets only if they're unresolved and shouldn't be asking for help themselves there.

### Alternatives considered

_No response_

### Additional context

_No response_

### Before submitting

- [x] I searched existing issues and did not find an equivalent request.