Azure / Azure/static-web-apps

Custom domain orphaned after failed add + parent app deletion: every re-add fails with unknown error (legal.greaterbergen.org)

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Description

### Describe the bug

Custom domain `legal.greaterbergen.org` cannot be added to any Static Web App. Every attempt fails with:

> An unknown error has occurred while adding your custom domain. Please try again later.

and the failed `customDomains` child resource then hangs in `Deleting` state for many hours.

The hostname appears to be orphaned in the SWA backend: the very first add attempt (2026-08-11, app `gbca-legal` in `gbca-web-rg`, East US 2) failed with the same unknown error, its delete hung, and the parent app was deleted while the child was still `Deleting`. Since then, every add of this hostname on a freshly created app fails identically. Requesting release of the stale hostname registration for `legal.greaterbergen.org`.

### Evidence that client-side config is correct

- CNAME `legal.greaterbergen.org` -> `delightful-glacier-00a9cda0f.7.azurestaticapps.net` verified on the authoritative name servers (GoDaddy ns07/ns08.domaincontrol.com) and public resolvers (8.8.8.8, 1.1.1.1) before each attempt
- No CAA records on the zone, no DNSSEC (no DS record), no conflicting A/TXT records
- Two sibling subdomains on the SAME zone with identical CNAME configuration (`hsrp.greaterbergen.org`, `unityday.greaterbergen.org`) attached to sibling SWAs without issue
- Both `cname-delegation` and `dns-txt-token` validation methods fail the same way (`dns-txt-token` never returns a validation token; the record goes straight to `Deleting`)
- Reproduced across two different app instances (original app deleted; current app `gbca-legal`, default hostname `delightful-glacier-00a9cda0f.7.azurestaticapps.net`)

### Current state

- App: `gbca-legal`, resource group `gbca-web-rg`, East US 2, Free tier
- `az staticwebapp hostname list` shows the domain stuck in `Deleting` with errorMessage "An unknown error has occurred while adding your custom domain."
- Retried roughly every 30 minutes for 14+ hours; no change

### What we are asking

Please locate and release the orphaned/stale backend registration for `legal.greaterbergen.org` so it can be added to app `gbca-legal`. Happy to provide subscription/correlation IDs privately if needed.

Contributor guide

No contributing guide indexed for this repository

Research direction

Start by reproducing the failure with `az staticwebapp hostname list` for `gbca-legal` and compare the `cname-delegation` and `dns-txt-token` attempts described in the issue. Done means the orphaned registration is released and `legal.greaterbergen.org` can be added successfully; no repository file or test entry point is identified, so this requires Azure backend investigation.

Written by the indexing model from the issue text.

Assessment

Tech stack
azure
Domain
backend, cloud
Issue type
Bug
Difficulty
5/5
Estimated time
Over a week
Activity status
Quiet
Clarity
Mostly clear
Newbie friendliness
25/100

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