[P3] Define escalation process for support SLA violations
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- Dominant language
- C#
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- 135
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- 260
- Avg merge
- 3d 1h
- Merged PRs (30d)
- 143
Description
o Track service team SLA status
o Define algorithm to determine SLA violation thresholds e.g. approaching incompliant SLA, and out of complaint SLA
o Define actions to take when a team is out of SLA compliance
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