Unable to log in using az login and az acr login

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#31,788 opened on Jul 10, 2025 5 comments 0 reactions 0 assignees View on GitHub

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Dominant language: Python
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Merged PRs (30d): 60

Description

### Describe the bug

Dear clleague,

recently when i was trying to login into azure in powershell in avc using az login and az acr login stopped working, it seem to be aproxy issue however I am not 100% sure what went suddenly wrong, could you please assist on fixing the issue?

### Related command

az login

### Errors

az login
The command failed with an unexpected error. Here is the traceback:
HTTPSConnectionPool(host='login.microsoftonline.com', port=443): Max retries exceeded with url: /organizations/v2.0/.well-known/openid-configuration (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError(': Failed to establish a new connection: [Errno 11001] getaddrinfo failed')))
Traceback (most recent call last):
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/connection.py", line 174, in _new_conn
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/util/connection.py", line 72, in create_connection
File "socket.py", line 976, in getaddrinfo
socket.gaierror: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/connectionpool.py", line 712, in urlopen
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/connectionpool.py", line 1014, in _prepare_proxy
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/connection.py", line 363, in connect
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/connection.py", line 186, in _new_conn
urllib3.exceptions.NewConnectionError: : Failed to establish a new connection: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/adapters.py", line 667, in send
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/connectionpool.py", line 829, in urlopen
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/connectionpool.py", line 801, in urlopen
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/util/retry.py", line 594, in increment
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='login.microsoftonline.com', port=443): Max retries exceeded with url: /organizations/v2.0/.well-known/openid-configuration (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError(': Failed to establish a new connection: [Errno 11001] getaddrinfo failed')))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\knack/cli.py", line 233, in invoke
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 666, in execute
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 734, in _run_jobs_serially
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 703, in _run_job
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 336, in __call__ File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/command_operation.py", line 120, in handler File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/command_modules/profile/custom.py", line 175, in login
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/_profile.py", line 181, in login
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/auth/identity.py", line 167, in login_with_auth_code
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/auth/identity.py", line 126, in _msal_app
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/application.py", line 1974, in __init__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/application.py", line 608, in __init__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/authority.py", line 79, in __init__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/authority.py", line 210, in tenant_discovery
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/individual_cache.py", line 269, in wrapper
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/sessions.py", line 602, in get
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/sessions.py", line 589, in request
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/sessions.py", line 703, in send
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/adapters.py", line 694, in send
requests.exceptions.ProxyError: HTTPSConnectionPool(host='login.microsoftonline.com', port=443): Max retries exceeded with url: /organizations/v2.0/.well-known/openid-configuration (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError(': Failed to establish a new connection: [Errno 11001] getaddrinfo failed')))
To check existing issues, please visit: https://github.com/Azure/azure-cli/issues

### Issue script & Debug output

az login --debug
cli.knack.cli: Command arguments: ['login', '--debug']
cli.knack.cli: __init__ debug log:
Enable color in terminal.
Enable VT mode.
cli.knack.cli: Event: Cli.PreExecute []
cli.knack.cli: Event: CommandParser.OnGlobalArgumentsCreate [, , ]
cli.knack.cli: Event: CommandInvoker.OnPreCommandTableCreate []
cli.azure.cli.core: Modules found from index for 'login': ['azure.cli.command_modules.profile']
cli.azure.cli.core: Loading command modules:
cli.azure.cli.core: Name Load Time Groups Commands
cli.azure.cli.core: profile 0.016 2 8
cli.azure.cli.core: Total (1) 0.016 2 8
cli.azure.cli.core: Loaded 2 groups, 8 commands.
cli.azure.cli.core: Found a match in the command table.
cli.azure.cli.core: Raw command : login
cli.azure.cli.core: Command table: login
cli.knack.cli: Event: CommandInvoker.OnPreCommandTableTruncate []
cli.azure.cli.core.azlogging: metadata file logging enabled - writing logs to 'C:\Users\id559et\.azure\commands\2025-07-10.15-26-07.login.20992.log'.
az_command_data_logger: command args: login --debug
cli.knack.cli: Event: CommandInvoker.OnPreArgumentLoad [.add_subscription_parameter at 0x000001A9874F56C0>]
cli.knack.cli: Event: CommandInvoker.OnPostArgumentLoad []
cli.knack.cli: Event: CommandInvoker.OnPostCommandTableCreate [.add_ids_arguments at 0x000001A9874F5760>, .add_cache_arguments at 0x000001A9874F58A0>, .update_breaking_change_info at 0x000001A9874F5940>]
cli.knack.cli: Event: CommandInvoker.OnCommandTableLoaded []
cli.knack.cli: Event: CommandInvoker.OnPreParseArgs []
cli.knack.cli: Event: CommandInvoker.OnPostParseArgs [, , .parse_ids_arguments at 0x000001A9874F5800>]
cli.azure.cli.core.auth.persistence: build_persistence: location='C:\\Users\\id559et\\.azure\\msal_token_cache.json', encrypt=False
cli.azure.cli.core.auth.binary_cache: load: C:\Users\id559et\.azure\msal_http_cache.bin
urllib3.util.retry: Converted retries value: 1 -> Retry(total=1, connect=None, read=None, redirect=None, status=None)
msal.authority: Initializing with Entra authority: https://login.microsoftonline.com/organizations
urllib3.connectionpool: Starting new HTTPS connection (1): login.microsoftonline.com:443
urllib3.util.retry: Incremented Retry for (url='/organizations/v2.0/.well-known/openid-configuration'): Retry(total=0, connect=None, read=None, redirect=None, status=None)
urllib3.connectionpool: Retrying (Retry(total=0, connect=None, read=None, redirect=None, status=None)) after connection broken by 'ProxyError('Cannot connect to proxy.', NewConnectionError(': Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))': /organizations/v2.0/.well-known/openid-configuration
urllib3.connectionpool: Starting new HTTPS connection (2): login.microsoftonline.com:443
cli.azure.cli.core.azclierror: Traceback (most recent call last):
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/connection.py", line 174, in _new_conn
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/util/connection.py", line 72, in create_connection
File "socket.py", line 976, in getaddrinfo
socket.gaierror: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\knack/cli.py", line 233, in invoke
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 666, in execute
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 734, in _run_jobs_serially
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 703, in _run_job
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 336, in __call__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/command_operation.py", line 120, in handler
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/command_modules/profile/custom.py", line 175, in login
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/_profile.py", line 181, in login
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/auth/identity.py", line 167, in login_with_auth_code
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/auth/identity.py", line 126, in _msal_app
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/application.py", line 1974, in __init__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/application.py", line 608, in __init__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/authority.py", line 79, in __init__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/authority.py", line 210, in tenant_discovery
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/individual_cache.py", line 269, in wrapper
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/sessions.py", line 602, in get
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/sessions.py", line 589, in request
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/sessions.py", line 703, in send
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/adapters.py", line 694, in send
requests.exceptions.ProxyError: HTTPSConnectionPool(host='login.microsoftonline.com', port=443): Max retries exceeded with url: /organizations/v2.0/.well-known/openid-configuration (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError(': Failed to establish a new connection: [Errno 11001] getaddrinfo failed')))

cli.azure.cli.core.azclierror: The command failed with an unexpected error. Here is the traceback:
az_command_data_logger: The command failed with an unexpected error. Here is the traceback:
cli.azure.cli.core.azclierror: HTTPSConnectionPool(host='login.microsoftonline.com', port=443): Max retries exceeded with url: /organizations/v2.0/.well-known/openid-configuration (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError(': Failed to establish a new connection: [Errno 11001] getaddrinfo failed')))
Traceback (most recent call last):
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/connection.py", line 174, in _new_conn
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/util/connection.py", line 72, in create_connection
File "socket.py", line 976, in getaddrinfo
socket.gaierror: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\knack/cli.py", line 233, in invoke
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 666, in execute
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 734, in _run_jobs_serially
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 703, in _run_job
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 336, in __call__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/command_operation.py", line 120, in handler
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/command_modules/profile/custom.py", line 175, in login
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/_profile.py", line 181, in login
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/auth/identity.py", line 167, in login_with_auth_code
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/auth/identity.py", line 126, in _msal_app
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/application.py", line 1974, in __init__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/application.py", line 608, in __init__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/authority.py", line 79, in __init__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/authority.py", line 210, in tenant_discovery
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/individual_cache.py", line 269, in wrapper
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/sessions.py", line 602, in get
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/sessions.py", line 589, in request
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/sessions.py", line 703, in send
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/adapters.py", line 694, in send
requests.exceptions.ProxyError: HTTPSConnectionPool(host='login.microsoftonline.com', port=443): Max retries exceeded with url: /organizations/v2.0/.well-known/openid-configuration (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError(': Failed to establish a new connection: [Errno 11001] getaddrinfo failed')))
az_command_data_logger: HTTPSConnectionPool(host='login.microsoftonline.com', port=443): Max retries exceeded with url: /organizations/v2.0/.well-known/openid-configuration (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError(': Failed to establish a new connection: [Errno 11001] getaddrinfo failed')))
Traceback (most recent call last):
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/connection.py", line 174, in _new_conn
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\urllib3/util/connection.py", line 72, in create_connection
File "socket.py", line 976, in getaddrinfo
socket.gaierror: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\knack/cli.py", line 233, in invoke
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 666, in execute
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 734, in _run_jobs_serially
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 703, in _run_job
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/__init__.py", line 336, in __call__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/commands/command_operation.py", line 120, in handler
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/command_modules/profile/custom.py", line 175, in login
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/_profile.py", line 181, in login
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/auth/identity.py", line 167, in login_with_auth_code
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/auth/identity.py", line 126, in _msal_app
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/application.py", line 1974, in __init__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/application.py", line 608, in __init__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/authority.py", line 79, in __init__
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/authority.py", line 210, in tenant_discovery
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\msal/individual_cache.py", line 269, in wrapper
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/sessions.py", line 602, in get
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/sessions.py", line 589, in request
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/sessions.py", line 703, in send
File "D:\a\_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\requests/adapters.py", line 694, in send
requests.exceptions.ProxyError: HTTPSConnectionPool(host='login.microsoftonline.com', port=443): Max retries exceeded with url: /organizations/v2.0/.well-known/openid-configuration (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError(': Failed to establish a new connection: [Errno 11001] getaddrinfo failed')))
To check existing issues, please visit: https://github.com/Azure/azure-cli/issues
cli.knack.cli: Event: Cli.PostExecute []
az_command_data_logger: exit code: 1
cli.__main__: Command ran in 2.527 seconds (init: 1.008, invoke: 1.519)
telemetry.main: Begin splitting cli events and extra events, total events: 1
telemetry.client: Accumulated 0 events. Flush the clients.
telemetry.main: Finish splitting cli events and extra events, cli events: 1
telemetry.save: Save telemetry record of length 7999 in cache file under C:\Users\id559et\.azure\telemetry\20250710152609216
telemetry.main: Begin creating telemetry upload process.
telemetry.process: Creating upload process: "C:\Program Files\Microsoft SDKs\Azure\CLI2\python.exe C:\Program Files\Microsoft SDKs\Azure\CLI2\Lib\site-packages\azure\cli\telemetry\__init__.pyc C:\Users\id559et\.azure C:\Users\id559et\.azure\telemetry\20250710152609216"
telemetry.process: Return from creating process 17908
telemetry.main: Finish creating telemetry upload process.

### Expected behavior

### Environment Summary

az --version
azure-cli 2.70.0

core 2.70.0
telemetry 1.1.0

Dependencies:
msal 1.31.2b1
azure-mgmt-resource 23.1.1

Python location 'C:\Program Files\Microsoft SDKs\Azure\CLI2\python.exe'
Config directory 'C:\Users\id559et\.azure'
Extensions directory 'C:\Users\id559et\.azure\cliextensions'

Python (Windows) 3.12.8 (tags/v3.12.8:2dc476b, Dec 3 2024, 19:30:04) [MSC v.1942 64 bit (AMD64)]

### Additional context

_No response_

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Unable to log in using az login and az acr login

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