Feature Request: Integrate Azure Help API before support ticket creation

**Description:**
Request to integrate the [Azure Help API](https://learn.microsoft.com/en-us/rest/api/help/) into the Slack bot flow, so customers can go through self-help steps before creating a support ticket.

**Notes:**
This may involve adding an option or checkbox in the bot flow to trigger Help API diagnostics before proceeding with ticket creation.

Start by inspecting the existing Slack bot flow and the point where support tickets are created. Determine how the Azure Help API diagnostics and an optional trigger would fit before ticket creation; done means customers can complete self-help steps before proceeding to create a support ticket.

Written by the indexing model from the issue text.