Automattic / Automattic/wp-calypso
Notify user if they need to contact support for a utf-8 conversion
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[Feature] Site Migration
Customer report [LEGACY]
Enhancement
Triaged
- Dominant language
- TypeScript
- Stars
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- Forks
- 2k
- Avg merge
- 1d 17h
- Merged PRs (30d)
- 552
Description
Currently, when we migrate a site with a utf-8 database, it's possible for the encoding to be broken. We have a support page about contacting support to fix it:
But it would be better to detect that the migrated site was utf-8 and automatically notify support (maybe part of the ZenDesk tickets we already create)?
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by tracing the site migration path and the existing Zendesk ticket creation mentioned in the issue. Determine how UTF-8 database migrations are identified and what evidence should trigger a support notification; done means affected migrations reliably notify support without false positives.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- wordpress
- Domain
- backend
- Issue type
- Feature
- Difficulty
- 5/5
- Estimated time
- Over a week
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 30/100