Automattic / Automattic/wp-calypso

Remove presales Zendesk code

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#98,103 2 comments 0 reactions 1 assignee Claimed by @escapemanuele View on GitHub
[Feature Group] Support [Product] WordPress.com Customer Report > Direct Customer signal > Cleaned Dotcom > Support experience PE Score: 3. Moderate PE Segment: General
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Description

### Quick summary

We have the Zendesk presales widget disabled in Network Admin settings, but it appears it still showing based on 9257010-zd-a8c for example as they interacted with the widget previously and were able to see the agent's name, which is not shown in Help Center. I suspect this is due to some form of caching and I am unsure if we can prevent it, but removing the widget code more completely is likely worthwhile to start since we do not have short-term plans to re-enable it.

p1736350628818979-slack-CB0B2G43X

### Steps to reproduce

Unable to reproduce as I believe caching is involved if they viewed/opened the widget before

### What you expected to happen

Users to not be able to see the native Zendesk widget

### What actually happened

somehow the user saw the agent's name and a response was not emailed, indicating the native widget was loaded.

### Impact

Some (< 50%)

### Available workarounds?

There is no user impact

### If the above answer is "Yes...", outline the workaround.

_No response_

### Platform (Simple and/or Atomic)

_No response_

### Logs or notes

_No response_

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