Automattic / Automattic/wp-calypso

Receipts Emails: Add User Friendly Description

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#56,293 0 comments 0 reactions 0 assignees View on GitHub
[Feature] Billing Emails [Pri] Normal Feature Request
Dominant language
TypeScript
Stars
12.6k
Forks
2k
Avg merge
1d 17h
Merged PRs (30d)
552

Description

### What

Add a more detailed description of the purchase at the top, where it's easier to spot.

### Why

In support, we receive a lot of email replies to the receipt emails, especially renewals, with questions that can be found on the user's account, without needing to contact support. Here's an example: 4216917-zd-woothemes

### How

This is what we currently send to users:

![ReceiptEmails](https://user-images.githubusercontent.com/16104522/133509348-5b0aba68-0d6d-49bb-8103-0229ee907012.jpg)

Details about the purchase are only available in a formal way on the receipt, maybe we could add a more user-friendly description of the purchases at the top. Here's an idea:

![ReceiptEmails2](https://user-images.githubusercontent.com/16104522/133510242-a9aa9dab-5666-438f-a967-355001bae9ea.jpg)

Contributor guide

Open the contributing guide

Research direction

No source file, test, or entry point is named in the issue. Start by locating the receipt-email implementation in wp-calypso and compare the current and proposed email examples; done means purchase details are presented in a clearer, more visible description without losing the formal receipt information.

Written by the indexing model from the issue text.

Assessment

Tech stack
typescript
Domain
payments
Issue type
Feature
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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