Automattic / Automattic/jetpack

Incongruencies in plans page

Open
#41,222 2 comments 0 reactions 0 assignees View on GitHub
[Experiment] AI labels added [Pri] Low [Status] Auto-allocated [Status] Needs Author Reply Bug Triaged
Dominant language
PHP
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Merged PRs (30d)
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Description

### Context and steps to reproduce

The `zaerl.jurassic.tube` site has an active Complete Plan. On the https://wordpress.com/plans/my-plan/zaerl.jurassic.tube page I notice some incongruencies:

The page asks me to manage the Growth plan, but I active the Complete one.

Image

The products list shows I can buy the Social product included in the Complete plan. The plan is shown as active in `/wp-admin/admin.php?page=my-jetpack` and the `/wp-admin/admin.php?page=jetpack-social` page.

Image

### Site owner impact

Fewer than 20% of the total website/platform users

### Severity

Moderate

### What other impact(s) does this issue have?

_No response_

### If a workaround is available, please outline it here.

_No response_

### Platform

_No response_

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the issue on the WordPress.com plans page for zaerl.jurassic.tube, then compare it with the Jetpack and Jetpack Social admin pages named in the report. Trace how the active Complete plan is represented across those views. Done means the plans page shows Complete as active and no longer offers Social for purchase.

Written by the indexing model from the issue text.

Assessment

Tech stack
php, wordpress
Domain
frontend, payments
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
25/100

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