Automattic / Automattic/jetpack

MOV videos on Story block are displayed upside down

Open
#40,910 2 comments 0 reactions 0 assignees View on GitHub
[Block] Story [Feature] Misc Blocks [Focus] Blocks [Plugin] Jetpack [Pri] Low [Status] Auto-allocated Bug Customer Report [LEGACY] Triaged
Dominant language
PHP
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Forks
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Avg merge
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Merged PRs (30d)
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Description

### Impacted plugin

Jetpack

### Quick summary

When .mov video files are added to a Story block, the video is displayed upright on desktop browser.

Mobile browser displays the video correctly.

### Steps to reproduce

1. Open a post or page editor
2. Add a Story block
3. Add a `.mov` video on the Story block
4. Visit the post or page on the site

### A clear and concise description of what you expected to happen.

Video should be displayed upright.

### What actually happened

Video is displayed upside down as in this post on a user site: https://bnrealestateco.com/2024/12/30/new-homes-kent-washington/

### Impact

One

### Available workarounds?

Yes, easy to implement

### If the above answer is "Yes...", outline the workaround.

Workaround is to convert the video file from `.mov` to `.mp4` using [Handbrake](https://handbrake.fr/), using the steps in the [Recommended Video Settings](https://wordpress.com/support/videopress/recommended-video-settings/) WordPress.com support guide.

### Platform (Simple and/or Atomic)

_No response_

### Logs or notes

_No response_

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the issue in a post or page with a Story block containing a .mov video, then inspect the Story block's video-rendering entry point. Compare desktop and mobile behavior; done means the .mov video displays upright on desktop while remaining correct on mobile.

Written by the indexing model from the issue text.

Assessment

Domain
frontend
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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