Automattic / Automattic/jetpack
VideoPress videos do not play on Amazon Silk Browser on Fire TV
- Dominant language
- PHP
- Stars
- 1.8k
- Forks
- 898
- Avg merge
- 1d 18h
- Merged PRs (30d)
- 774
Description
### Impacted plugin
Jetpack
### Quick summary
I was not able to test this, however here is what the user described.
They have a customer that is trying to view videos from their Business plan site using the Amazon Silk Browser on Fire TV.
They are able to load the site, however they report that an error message appears for about two seconds and the video doesn't play.
The error is only for the VideoPress videos. Vimeo videos are ok. The customer has updated their Silk Browser and is able to watch other members-only content from other services/websites, so they strongly suspect that this is an issue specific to VideoPress.
The site owner has ruled out issues with the Paid Content Block, as all VideoPress videos will not play.
(9173036-zen)
### Steps to reproduce
1. Using the Silk Browser, visit a Business plan site with videos uploaded with VideoPress.
2. Load the related page or post which includes a video.
3. Notice the site content loads and video appears on the page.
4. Click play on the video.
5. After approximately two seconds and error message appears and the video doesn't play.
### A clear and concise description of what you expected to happen.
VideoPress videos should play on all browsers.
### What actually happened
Playing the video results in an error message.
### Impact
One
### Available workarounds?
No and the platform is unusable
### If the above answer is "Yes...", outline the workaround.
I was not able to test this. The user reported that the videos work on the Chrome browser. The workaround is to use a different browser.
### Platform (Simple and/or Atomic)
Atomic
### Logs or notes
I was not able to test this. It's not clear if simple sites are affected.
Contributor guide
Research direction
Start by reproducing the reported failure on Amazon Silk Browser on Fire TV using a WordPress Business plan site with a VideoPress video, then compare playback in Chrome and check whether Simple sites are also affected. No source file or test is named in the issue; done means VideoPress videos play successfully on Silk without regressing the reported working Vimeo case.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- php, wordpress
- Domain
- frontend, web-dev
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 30/100