Automattic / Automattic/jetpack

VideoPress videos do not play on Amazon Silk Browser on Fire TV

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#40,710 6 comments 0 reactions 0 assignees View on GitHub
[Experiment] AI labels added [Feature Group] Support [Feature] Error Reporting [Feature] VideoPress [Platform] Atomic [Plugin] Jetpack [Plugin] VideoPress [Pri] Low [Status] Auto-allocated [Status] Escalated to Product Ambassadors [Status] Priority Review Triggered Bug Customer Report [LEGACY] Triaged
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PHP
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Description

### Impacted plugin

Jetpack

### Quick summary

I was not able to test this, however here is what the user described.

They have a customer that is trying to view videos from their Business plan site using the Amazon Silk Browser on Fire TV.

They are able to load the site, however they report that an error message appears for about two seconds and the video doesn't play.

The error is only for the VideoPress videos. Vimeo videos are ok. The customer has updated their Silk Browser and is able to watch other members-only content from other services/websites, so they strongly suspect that this is an issue specific to VideoPress.

The site owner has ruled out issues with the Paid Content Block, as all VideoPress videos will not play.

(9173036-zen)

### Steps to reproduce

1. Using the Silk Browser, visit a Business plan site with videos uploaded with VideoPress.
2. Load the related page or post which includes a video.
3. Notice the site content loads and video appears on the page.
4. Click play on the video.
5. After approximately two seconds and error message appears and the video doesn't play.

### A clear and concise description of what you expected to happen.

VideoPress videos should play on all browsers.

### What actually happened

Playing the video results in an error message.

### Impact

One

### Available workarounds?

No and the platform is unusable

### If the above answer is "Yes...", outline the workaround.

I was not able to test this. The user reported that the videos work on the Chrome browser. The workaround is to use a different browser.

### Platform (Simple and/or Atomic)

Atomic

### Logs or notes

I was not able to test this. It's not clear if simple sites are affected.

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the reported failure on Amazon Silk Browser on Fire TV using a WordPress Business plan site with a VideoPress video, then compare playback in Chrome and check whether Simple sites are also affected. No source file or test is named in the issue; done means VideoPress videos play successfully on Silk without regressing the reported working Vimeo case.

Written by the indexing model from the issue text.

Assessment

Tech stack
php, wordpress
Domain
frontend, web-dev
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
30/100

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