Automattic / Automattic/jetpack

Cannot log in using email address to WordPress.com when submitting a comment (forced to use username)

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#39,651 12 comments 0 reactions 0 assignees View on GitHub
Customer Report
Dominant language
PHP
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Merged PRs (30d)
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Description

### Impacted plugin

Jetpack

### Quick summary

When attempting to submit a comment as a visitor not logged into WordPress.com on a WordPress.com site, you cannot complete the login process using an email, you must enter a username.

https://github.com/user-attachments/assets/37743a4c-b388-47ba-9a5a-9659f99713b5

![Image](https://github.com/user-attachments/assets/871b758e-284e-44ff-bdb1-6ceac955ab12)

### Steps to reproduce

1. Add a comment as non-logged in user
2. Enter email address used by a WordPress.com account
3. Try to login using email to the WordPress.com account

### A clear and concise description of what you expected to happen.

Account should be logged in an comment published

### What actually happened

Account was not logged in and username had to be used instead

### Impact

Some (< 50%)

### Available workarounds?

No and the platform is unusable

### If the above answer is "Yes...", outline the workaround.

_No response_

### Platform (Simple and/or Atomic)

Simple

### Logs or notes

Reported in 8834405-zd-a8c

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the Jetpack comment submission flow on a WordPress.com Simple site as an unauthenticated visitor, following the listed steps. Trace the WordPress.com login entry point used during comment submission; done means an account email successfully authenticates and the comment is published without requiring a username.

Written by the indexing model from the issue text.

Assessment

Tech stack
php, wordpress
Domain
authentication
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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