Automattic / Automattic/jetpack
Create automatic ZD ticket upon Jetpack Complete purchase coming from the Jetpack CRM pricing page
- Dominant language
- PHP
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Description
### Impacted plugin
Jetpack
### What
Create an automated ticket flow to issue CRM license keys to Complete plan customers who are coming from the [Jetpack CRM pricing page](https://jetpackcrm.com/pricing/).
Internal discussion: p1723722100868829/1723066624.612329-slack-CL5UJ9ASE
This is impacting how we work with agencies, see internal thread pfunGA-3l8-p2.
### How
We had some instances of frustrated Complete users who didn't realise [they needed to contact our support](https://jetpack.com/support/activate-a-jetpack-product-via-license-key/#activate-a-jetpack-crm-license-as-part-of-jetpack-complete) to get the CRM license key.
Since creating the license key only requires a few clicks from our end, my suggestion is to get an automation that creates a ZD ticket for the CRM queue whenever a Complete plan is purchased so that HEs can issue a license key and email the user (we can use predefines for that, which speeds things up).
While many Complete plan owners never ask for the CRM license key, the ones who requested it didn't have a smooth start to their Complete plan experience since contacting support to have the license key granted is one of the first actions they need to take.
Is this doable at all, or is there a better way to do it?
Contributor guide
Research direction
No files, tests, or entry points are named. Start by reviewing the linked internal discussions and clarifying the purchase event, CRM queue, and Zendesk integration requirements. Done means an automatic CRM-queue ticket is created for eligible Complete purchases so support can issue and email the license key.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- php
- Domain
- backend
- Issue type
- Feature
- Difficulty
- 5/5
- Estimated time
- Over a week
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 25/100