Automattic / Automattic/jetpack

Create automatic ZD ticket upon Jetpack Complete purchase coming from the Jetpack CRM pricing page

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#38,858 3 comments 0 reactions 0 assignees View on GitHub
[Package] My Jetpack [Plugin] CRM [Plugin] Jetpack [Pri] Normal Enhancement Plans Triaged
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Description

### Impacted plugin

Jetpack

### What

Create an automated ticket flow to issue CRM license keys to Complete plan customers who are coming from the [Jetpack CRM pricing page](https://jetpackcrm.com/pricing/).

Internal discussion: p1723722100868829/1723066624.612329-slack-CL5UJ9ASE

This is impacting how we work with agencies, see internal thread pfunGA-3l8-p2.

### How

We had some instances of frustrated Complete users who didn't realise [they needed to contact our support](https://jetpack.com/support/activate-a-jetpack-product-via-license-key/#activate-a-jetpack-crm-license-as-part-of-jetpack-complete) to get the CRM license key.

Since creating the license key only requires a few clicks from our end, my suggestion is to get an automation that creates a ZD ticket for the CRM queue whenever a Complete plan is purchased so that HEs can issue a license key and email the user (we can use predefines for that, which speeds things up).

While many Complete plan owners never ask for the CRM license key, the ones who requested it didn't have a smooth start to their Complete plan experience since contacting support to have the license key granted is one of the first actions they need to take.

Is this doable at all, or is there a better way to do it?

Contributor guide

Open the contributing guide

Research direction

No files, tests, or entry points are named. Start by reviewing the linked internal discussions and clarifying the purchase event, CRM queue, and Zendesk integration requirements. Done means an automatic CRM-queue ticket is created for eligible Complete purchases so support can issue and email the license key.

Written by the indexing model from the issue text.

Assessment

Tech stack
php
Domain
backend
Issue type
Feature
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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