Automattic / Automattic/jetpack

Feedback: Export to Google Sheets fails silently

Open
#28,093 1 comment 0 reactions 0 assignees View on GitHub
[Feature] Forms [Platform] Atomic [Plugin] Jetpack [Pri] Low [Status] Stale Bug
Dominant language
PHP
Stars
1.8k
Forks
898
Avg merge
1d 18h
Merged PRs (30d)
774

Description

### Impacted plugin

Jetpack

### Steps to Reproduce

1. Make sure your site have some form submissions
2. Connect Google Drive from Calypso's UI via Tools > Marketing > Connections
3. From `/wp-admin/edit.php?post_type=feedback` click "Export"
4. "Export" to Google Sheets

### A clear and concise description of what you expected to happen.

Modal should display an error about failed export. Ideally, suggesting the user a way to fix the issue.

### What actually happened

Nothing visually happened, but after exploring JS console, I noticed that `admin-ajax.php` (with `grunion_export_to_gdrive` payload) call returned a failure: `{"success":false,"data":{"errors":{"failed_to_fetch_data":["Unable to fetch the requested data."]},"error_data":{"failed_to_fetch_data":{"status":500}}}}`

Apparently, the above error was caused by a lack of required permissions for Drive connection. I haven't checked the second box when I was setting up the connection.

### Browser

Google Chrome/Chromium

### Other information

_No response_

### Platform (Simple, Atomic, or both?)

Atomic

### Reproducibility

Consistent

### Severity

None

### Available workarounds?

None

### Workaround details

_No response_

Contributor guide

Open the contributing guide

Research direction

Start by tracing the `admin-ajax.php` request with the `grunion_export_to_gdrive` payload from the feedback export flow. Ensure the failed response is surfaced in the export modal with guidance for missing Google Drive permissions; reproduce the failure using the listed steps to verify the error is visible.

Written by the indexing model from the issue text.

Assessment

Tech stack
php, wordpress
Domain
api, backend
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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