Automattic / Automattic/jetpack

Facebook Page Plugin (Jetpack) not working on iOS

Open
#24,745 24 comments 0 reactions 0 assignees View on GitHub
[Feature] Extra Sidebar Widgets [Plugin] Jetpack [Pri] Normal Bug Customer Report [LEGACY]
Dominant language
PHP
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Description

### Quick summary

* Insert the Facebook Page Plugin (Jetpack) widget into the customizer.
* It shows on desktop but not on iOS13. Reports of other devices too.

Examples
Desktop works -
Markup 2022-06-13 at 10 40 27

But nothing on iOS
![Uploading Markup 2022-06-13 at 10.34.29.png…]()

Theme
The initial report was using the theme Colormag by by ThemeGrill but also replicated the issue on Edin.

### Steps to reproduce

* Insert the Facebook Page Plugin (Jetpack) widget into the customizer.
* It shows on desktop but not on iOS13. Reports of other devices too.

### What you expected to happen

The Facebook widget to appear

### What actually happened

It didn't appear on iOS

### Context

Examples
Desktop works -
Markup 2022-06-13 at 10 40 27

But nothing on iOS
![Uploading Markup 2022-06-13 at 10.34.29.png…]()

Theme
The initial report was using the theme Colormag by by ThemeGrill but also replicated the issue on Edin.

### Simple, Atomic or both?

_No response_

### Theme-specific issue?

_No response_

### Browser, operating system and other notes

iOS

5292603-zd

### Reproducibility

Consistent

### Severity

_No response_

### Available workarounds?

_No response_

### Workaround details

_No response_

Contributor guide

Open the contributing guide

Research direction

Start by inspecting the Facebook Page Plugin widget integration and reproduce issue 24745 using the listed customizer steps on iOS 13, comparing it with desktop and the Colormag or Edin themes. Done means the Facebook widget appears consistently on iOS and other affected devices without regressing desktop behavior.

Written by the indexing model from the issue text.

Assessment

Tech stack
ios, wordpress
Domain
frontend, mobile
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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