Automattic / Automattic/jetpack

Contact Form Feedback: resend the contact form email when feedback is moved out of spam

Open
#18,040 0 comments 0 reactions 0 assignees View on GitHub
[Feature] Forms [Pri] Normal Enhancement
Dominant language
PHP
Stars
1.8k
Forks
898
Avg merge
1d 18h
Merged PRs (30d)
774

Description

#### Is your feature request related to a problem? Please describe.

There is inconsistent behavior when a feedback post is moved out of spam:

* Feedback is in Spam > Click ‘Not Spam’ = Email sent.
* Feedback is in Spam > Quick edit to Published = No email.
* Feedback is in Spam > Trash > Restore (Draft) > Published = No email.

#### Describe the solution you'd like
The contact form email should be sent any time the user takes an action that moves a feedback post out of spam.

#### Describe alternatives you've considered
n/a

#### Additional context
Additional discussion and details here: pZbK5-62l-p2

Contributor guide

Open the contributing guide

Research direction

Start by tracing the contact form feedback handling for the spam-to-published, quick-edit, and restore paths described in the issue, then review the linked discussion pZbK5-62l-p2. Done means the contact form email is sent for every action that moves feedback out of spam, while preserving the existing Not Spam behavior.

Written by the indexing model from the issue text.

Assessment

Tech stack
php
Domain
backend
Issue type
Feature
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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