Automattic / Automattic/jetpack

Subscriptions: no new post emails for scheduled posts

Open
#10,651 30 comments 0 reactions 0 assignees View on GitHub
[Feature] Subscriptions [Pri] Low [Status] Stale Bug Customer Report [LEGACY]
Dominant language
PHP
Stars
1.8k
Forks
898
Avg merge
1d 18h
Merged PRs (30d)
774

Description

### Summary

Site subscribers do not receive email notifications after a new scheduled post is automatically published.

**This issue happens for a small portion of sites. We do not see this is a wide-spread issue.**

### Steps to reproduce the issue

The only pattern we've found so far is "automatically scheduled posts". However, our developers and Happiness Engineers can not replicate the issue with this pattern.

### Workaround

For affected sites, instead of using scheduled posts, please publish posts manually.

### What's next

If we can find the exact steps to replicate this issue, we will work on it. Until then, feel free to report here.

If you're willing to share your site credentials and help us to troubleshoot this issue, please submit a ticket and refer to this GitHub issue https://jetpack.com/contact-support/

----

**Internal Ref: 2957-gh-jpop-issues, which includes more examples and troubleshooting.**

Contributor guide

Open the contributing guide

Research direction

The issue names no files, tests, or entry points. Begin by tracing the scheduled-post publication flow and subscriber email notification path, then establish a reproducible affected-site case; done means scheduled posts reliably send the expected new-post emails.

Written by the indexing model from the issue text.

Assessment

Tech stack
php, wordpress
Domain
backend, content
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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