Being able to exit the chatbot flow at any time.

Provide the user with the option to access a conversation with a real person at any point in the flow.
Use cases:
[ ] When the user mistypes a word
[ ] When hasn't finished typing their complaint
[ ] When makes a mistake with the date and needs to correct it.
In these cases, the option to speak with a real person could help clarify any doubts.

The message "Se preferir falar com uma pessoa real, responda CONVERSA" should be present from the start of the conversation to allow the possibility of human interaction if the user wishes to converse with a human from the beginning.