monitor is not recognized

hello. I am using a dell xps 9500 connected to a cable matters 201054 dual display port dock connected to a samsung odyssy 49 monitor.

im running ubuntu 24.04 with the 560 nvidia drivers. the nvidia card is a 1650ti

I have tested that this dock and monitor and usbc ports work in 2 different ways.

with a macbook it worked flawlessly first trey on the same monitory and same dock.

i have a dell wd15 dock and it also works good with my xps. not perfect and sometimes drops frames.

i did some research and i found that this dock does use displaylink.

i also just did the latest ubuntu drivers auto install

went though the whole installation with the displaylink-debian and regular display link drivers. best i got was when i did the ubuntu drivers auto install and did the regular display link drivers installation and the monitor was able to wake when i connected the usbc cable but no image was shown.

the monitor has never been recognized by the display settings app or on xrander --listmonitors.

i have already done several installs and even tried popos but got the same result. please help

i also got a weird error when i was doing the following trouble shooting fix on the post install guide.

alo@~/Apps/display_link_drivers/displaylink-debian$ xrandr --listproviders
Providers: number : 6
Provider 0: id: 0x45 cap: 0x0 crtcs: 3 outputs: 4 associated providers: 0 name:modesetting
Provider 1: id: 0x110 cap: 0x6, Sink Output, Source Offload crtcs: 1 outputs: 1 associated providers: 0 name:modesetting
Provider 2: id: 0xef cap: 0x6, Sink Output, Source Offload crtcs: 1 outputs: 1 associated providers: 0 name:modesetting
Provider 3: id: 0xce cap: 0x6, Sink Output, Source Offload crtcs: 1 outputs: 1 associated providers: 0 name:modesetting
Provider 4: id: 0xad cap: 0x6, Sink Output, Source Offload crtcs: 1 outputs: 1 associated providers: 0 name:modesetting
Provider 5: id: 0x8c cap: 0x0 crtcs: 0 outputs: 0 associated providers: 0 name:modesetting
lalo@~/Apps/display_link_drivers/displaylink-debian$
lalo@~/Apps/display_link_drivers/displaylink-debian$
lalo@~/Apps/display_link_drivers/displaylink-debian$ xrandr --setprovideroutputsource 1 0
xrandr --setprovideroutputsource 2 0
xrandr --setprovideroutputsource 3 0
xrandr --setprovideroutputsource 4 0
X Error of failed request: BadValue (integer parameter out of range for operation)
Major opcode of failed request: 140 (RANDR)
Minor opcode of failed request: 35 (RRSetProviderOutputSource)
Value in failed request: 0x45
Serial number of failed request: 20
Current serial number in output stream: 21
X Error of failed request: BadValue (integer parameter out of range for operation)
Major opcode of failed request: 140 (RANDR)
Minor opcode of failed request: 35 (RRSetProviderOutputSource)
Value in failed request: 0x45
Serial number of failed request: 20
Current serial number in output stream: 21
X Error of failed request: BadValue (integer parameter out of range for operation)
Major opcode of failed request: 140 (RANDR)
Minor opcode of failed request: 35 (RRSetProviderOutputSource)
Value in failed request: 0x45
Serial number of failed request: 20
Current serial number in output stream: 21
X Error of failed request: BadValue (integer parameter out of range for operation)
Major opcode of failed request: 140 (RANDR)
Minor opcode of failed request: 35 (RRSetProviderOutputSource)
Value in failed request: 0x45
Serial number of failed request: 20
Current serial number in output stream: 21

"display-debian --debug" output

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Starting Debug ...

Did you read Post Installation Guide? https://github.com/AdnanHodzic/displaylink-debian/blob/master/docs/post-install-guide.md [y/N] y

Did you read Troubleshooting most common issues? https://github.com/AdnanHodzic/displaylink-debian/blob/master/docs/common-issues.md [y/N] y

--------------- Linux system info ----------------

Distro: Ubuntu
Release: noble
Kernel: 6.8.0-40-generic

---------------- DisplayLink info ----------------

Driver version: 1.14.7
DisplayLink service status: up and running
EVDI service version: 1.14.7

------------------ Graphics card -----------------

Vendor: i915
Subsystem: [UHD
VGA: Intel Corporation CometLake-H GT2 [UHD Graphics] (rev 05)
VGA (3D): NVIDIA Corporation TU117M [GeForce GTX 1650 Ti Mobile] (rev a1)
X11 version: 21.1.12-1ubuntu1.1
X11 configs: /etc/X11/xorg.conf.d/20-displaylink.conf

-------------- DisplayLink xorg.conf -------------

File: /etc/X11/xorg.conf.d/20-displaylink.conf
Contents:
Section "ServerLayout"
Identifier "layout"
Screen 0 "nvidia"
Inactive "intel"
EndSection

Section "Device"
Identifier "intel"
Driver "modesetting"
Option "AccelMethod" "None"
EndSection

Section "Screen"
Identifier "intel"
Device "intel"
EndSection

Section "Device"
Identifier "nvidia"
Driver "nvidia"
Option "ConstrainCursor" "off"
EndSection

Section "Screen"
Identifier "nvidia"
Device "nvidia"
Option "AllowEmptyInitialConfiguration" "on"
Option "IgnoreDisplayDevices" "CRT"
EndSection

-------------------- Monitors --------------------

Providers: number : 6
Provider 0: id: 0x45 cap: 0x0 crtcs: 3 outputs: 4 associated providers: 0 name:modesetting
Provider 1: id: 0x110 cap: 0x6, Sink Output, Source Offload crtcs: 1 outputs: 1 associated providers: 0 name:modesetting
Provider 2: id: 0xef cap: 0x6, Sink Output, Source Offload crtcs: 1 outputs: 1 associated providers: 0 name:modesetting
Provider 3: id: 0xce cap: 0x6, Sink Output, Source Offload crtcs: 1 outputs: 1 associated providers: 0 name:modesetting
Provider 4: id: 0xad cap: 0x6, Sink Output, Source Offload crtcs: 1 outputs: 1 associated providers: 0 name:modesetting
Provider 5: id: 0x8c cap: 0x0 crtcs: 0 outputs: 0 associated providers: 0 name:modesetting

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