Customer has had to turn off FIN

Renewal 2026- April 23rd, expansion opportunity for Fin, looking to resolved this.

FIn is not replying well at all.

Look at the screenshot. https://app.intercom.com/a/inbox/hq7jeti0/inbox/team/8272373/conversation/215473482032097?view=List

https://help.creditstar.es/es/articles/11472785-puedo-obtener-un-nuevo-prestamo-mientras-tengo-uno-activo-puedo-tener-dos-prestamos-a-la-vez -- it should take the answer from here.

Since Friday, Fin AI is saying all the time it cannot answer and routes to a human agent, for questions that it used to answer before. Do you know what's happening?